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Property Management SPECIAL OFFER

Limited Time $137/m Package (reg. $197/m)

Property management companies face a unique task of looking after multiple owners and tenants all of which need to be communicated with about reqular events, inspections, by-law infractions, annual general meetings and lots more.

The cost of physical mailings to all parties gets expensive and email is unreliable on deliverability and open rates. Text message delivery to someone's phone is almost guaranteed (over 99% deliverability and over 95% open rate within five minutes).

Imagine requiring every owner to enroll for SMS notices, every contracted tenant as well. You'd have two different lists and could message either list, or both simultaneously, as needed.

How about another list for all your building staff, maintenance person, gardner etc.? Every list is automatically joined and built by each person texting in a specific keyword to your unique SMS number.

With multiple lists you can message all, or some, as required and know they have received the message. Our system keeps a complete record of every subscription request, cancellation, message sent, message replied and more. A complete auditable record in a single, secure place.

Would this make life easier for you and your property manager, strata council, owner and tenants?

They would have a single number to text and (with a specific keyword) ensure the message was delivered to the right person and/or the right list subscribed to. That's right we have automated message responses and forwarding of messages to the appropriate person.

For example, all messages with the keyword 'repair' sent as a text to the system SMS number would be forwarded to the maintenance person (and any other system agent). Or the message with keyword 'council meeting' could add a person's mobile number to the council meetings list. The options are endless.

⇓

Test us out.

Text the keyword 'property' to:

1-844-969-3660 for more info

 

Text Us Now KEYWORD 'property' Click to Email Us
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System Management Features

Here's a list of some of the system features:

4 Different ways a customer chat can be initiated
  1. Text in a specific keyword to begin a chat
  2. Simply text to system number to begin chat
  3. Chat Widget on your website to begin chat
  4. Agent initiates outgoing chat
 
Chat keyword management
Ability to assign location keywords that are used to start chat and push an offer simultaneously. Keywords can also be used to route chat to specific agents. Keyword QR codes allows you to put them in print media so a chat can be initiated from advertisements, flyers and more and the customer can receive a response via SMS or MMS picture.  
 
Customize system auto responders
Admin can configure system offline messages to customer, agent notification messages and opt-in messages.
 
SMS canned messages
Admin and agents can create canned message responses that go to the customer when they ask a question that is asked often. This saves time for the chat agent. Canned messages can also be shared with other agents when they are created by any agent.
 
Chat groups
When several agents share similar expertise in a department, they can be added to a chat group and see other agents chat that are assigned to the group.
 
Create and edit agents
Admin can add agents and edit agents to the system and assign them special duties.
 
Transfer chat
Chat agents can transfer chats to other agents.  When transferred, the chat appears in the agents dashboard & he/she is notified they have a transferred chat
 
Login as agent & see who is online
Location admin can see which agent is online chatting and login as the agent to see activity.
 
Round robin chat/leads
Everytime a new chat arrives it can be equally routed to agents in the round robin pool.
 
Advanced chat button builder and niche database mapping
With a few clicks of a button create buttons to use on websites so a customer can start chatting right away with an agent. Our database mapping feature allows you to profile customer for any niche.
 
Agent phone masking
Admin can set the chat system to mask phone numbers of customers so agents cannot steal or sell leads. Very good feature to have for agents that are new hires or virtual assistants. Protects the business from potential lost sales.
 
Advanced dashboard can send delayed SMS/MMS
This can be used as a reminder service for appointments, payment reminders and more. Ability to have recurring reminders adds a lot of value to any business. Missed appointments is a multi-billion dollar problem.
 
Advanced dashboard customer tagging
A great feature for every business to have. This allows you to mark customers based on any criteria you want. For example for service centers you can tag a customer as #INWAITINGROOM then when they checkout retagged as #PAIDINFULL. Always know which tags are assigned with a simple search.
 
Advanced dashboard logical auto replies
You can assign keywords and when a customer texts in a logical keyword a specific message can be sent. Similar to a bot it allows for quick handling of customer chats and customer routing.
 
Reports.....reports....reports...
No stone left unturned we make sure all data can be accessed and downloaded for all practical uses including TCPA (USA) and CASL (Canada) laws, and other countries record keeping.

 

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